Booking, marketing, referrals, complaints and the call centre each keep their own list — so the same person gets asked the same question five times.
Each part works on its own, and works better next to the others — because they all read the same patient record.
One record per patient — their history, their family, their contact preferences.
Appointment requests, waitlists, forms filled in before arrival.
Reminders and health messages people actually chose to receive.
Every referral has an owner and a clock, so none of them go quiet.
One screen per caller, with a summary written up for you afterwards.
Surveys, complaints and the follow-up actually getting done.
Check-in calls after discharge, and people overdue for a routine check.
Who refers to you, how often, and when that suddenly changes.
Health campaigns measured in patients seen, not clicks.
Spotting the people quietly drifting away from your care.
The daily numbers, each one linked to the list of work behind it.
The patient, the family member who calls on their behalf, the doctor who referred them, the appointments, the messages and the complaint they raised last year — all joined up. Whoever picks up the phone can see the whole story.
Their medical records stay in your clinical system, where they belong. VeloCare deliberately keeps no diagnoses, medications or test results — which keeps far less sensitive data in one more place.
It drafts messages, writes up calls and spots what needs attention. Everything arrives as a draft for a person to approve, and anything to do with symptoms, a child, or a patient’s permission is handed straight to a human.
Offers appointment times, books routine visits and calls the waitlist when a slot frees up.
Notices referrals that have gone quiet and writes the chase message for you.
Sorts incoming concerns and drafts a considered reply.
Writes a short morning summary of what changed and what needs attention.
Purple always means AI, so nobody mistakes it for a colleague’s words. Every use is recorded, every draft can be changed or thrown away, and an administrator can switch it off entirely.
| Capability | VeloCare | Point vendors | Enterprise CRM |
|---|---|---|---|
| One record per patient, including their family | |||
| Checks permission as each message is sent | |||
| Chases referrals and records why they were lost | |||
| Shows which campaigns led to actual visits | |||
| Deadlines on complaints, with the follow-up tracked | |||
| AI that drafts but cannot send on its own | |||
| One price per hospital, not per login |
Charging per login means someone decides who gets left out — usually the reception team who talk to patients most. So we do not.