Nobody holds
the full square.
Enterprise platforms have breadth without healthcare-operational depth. Point vendors have depth in one slice. EHRs have context without reach. Contact centres have reach without context. VeloCare’s claim is the connected middle — every row below on one graph.
Thirteen capabilities, nine products
One bar per product, sorted. Each is the same thirteen rows as the matrix below — counted, not asserted.
Compare us with the other name on your shortlist
Pick a product. You get only the rows where we differ — the rows we both do the same way are counted, not listed.
One relationship record with access, engagement, referrals, recovery and attribution running on top of it — and a consent gate every send has to pass through.
Best-in-class reminders, self-scheduling and message threading. No relationship record underneath, so nothing accumulates between visits.
Every row, every product
The whole matrix, so the two panels above can be audited rather than taken on trust.
| Capability | VeloCare | Salesforce HC | MS Cloud | Epic Cheers | Innovaccer | Luma / Artera | Phreesia | Genesys class |
|---|---|---|---|---|---|---|---|---|
| Patient 360 / relationship graph | core | Epic-only | ||||||
| Household / proxy model | custom | |||||||
| Channel × purpose consent gate | channel only | |||||||
| Self-scheduling & reminders | via partners | |||||||
| Digital intake & forms | best | |||||||
| Referral leakage management | custom | in-network | ||||||
| Campaign → appointment attribution | ||||||||
| Complaint / grievance workflow | generic case | |||||||
| Care-gap / discharge outreach | operational | clinical | ||||||
| Contact-center patient context | companion | via CTI | Teams | Epic-only | raw CCaaS | |||
| Supervised healthcare AI agents | guardrailed | Agentforce, generic | Copilot | emerging | ambition | narrow bots | voice AI | |
| Flat modular pricing | bundled | |||||||
| Customer-tenant deployment | option | inherently |
Four ways the field breaks
Every product above belongs to one of these, and each one is missing a different half of the job.
The two-front plan
The argument is not the same one twice — a point vendor and a platform have to be beaten on opposite grounds.
Against Luma/Artera/WELL we match the reminder, intake and self-scheduling core, then win on what they structurally lack: the graph, referrals, relations, attribution and the agent fabric.“Everything your engagement vendor does, plus everything it can’t see.”
Against Salesforce/Innovaccer we don’t argue capability lists — we argue time-to-value and economics: a 90-day pilot, flat pricing, packaged healthcare workflows, optional customer-tenant deployment.Their weeks of discovery are our first measurable no-show reduction.
The comparison set
The vendors we choose to be measured against — they proved the budget exists and the ROI is measurable, and they left the suite gap open.
“Your engagement vendor optimises messages. VeloCare optimises the relationship those messages belong to — same reminders and intake on day one, plus the referral, recovery and attribution loops none of them can see.”
Where nobody plays
Three jobs every health system is asked about and no archetype has an owner for.